Account and team
This section covers everything around the day-to-day chatting: who can use KiliChat, your own login, what you pay, how the team is doing, and how your data is handled.
What's in this section?
| Page | Answers questions like |
|---|---|
| Team members and roles | What can an agent do? How do I add or remove someone? |
| Your account, password and security | How do I change my password? How do I sign out other devices? |
| Plans, billing and usage | How do I pay? What does the Usage page show? |
| Analytics and the activity log | How fast does my team reply? Who changed this setting? |
| Needs attention alerts | What do the dashboard alerts mean? (KiliChat team only) |
| Privacy and your data | Who can see my chats? How do I delete a customer's data? |
Where do I find these in KiliChat?
- Your account: click your name at the bottom of the left sidebar. Everyone has this.
- Analytics, Usage and Activity: in the left sidebar, for admins.
- Settings → Team: the list of people on your business's team, for any number.
- Plans & billing and Team & access: for the KiliChat team only.
Who do I ask for changes I can't make myself?
Some things are done by the KiliChat team for you:
- adding, removing or changing team members;
- changing the email you sign in with;
- changing your plan;
- closing your account or deleting your data.
Chat with us on WhatsApp or email info@kilichat.com.