Contacts
A contact is a person your business can message on WhatsApp. Everyone who messages your number becomes a contact automatically. You can also add people one by one or import a list.
Each WhatsApp number has its own contacts. To see them, pick a number in the sidebar and click Contacts.
What's on the Contacts page?
At the top are three counts:
- Total contacts (or Matching contacts when a search or filter is on).
- Can receive messages: contacts who haven't opted out.
- Opted out: contacts who asked not to get messages.
Below them is the list, 50 contacts per page, newest first. Use Previous and Next at the bottom to move between pages.
| Column | Shows |
|---|---|
| Contact | Name (or No name) and phone number |
| Tags | The contact's tags, or None |
| Status | Subscribed or Opted out. See Opt-outs. |
| Source | How they were added: whatsapp (they messaged you), manual (added by hand), import (from a CSV) or api (from another system) |
| Last message | When they last messaged you, or Never |
Click Chat on a row to open their conversation in the inbox.
How do I find a contact?
Type in Search name or number. It matches any part of the name or phone number. For more detailed searches, such as "everyone tagged VIP who messaged in the last 30 days", use Filters. See Filters and segments.
Where does a contact's name come from?
When someone messages you, KiliChat uses the name from their WhatsApp profile. If you imported them first, the name from your file is kept.
Can I edit a contact's name or details?
There's no edit button on the Contacts page yet. You can:
- add and remove tags in the inbox's contact panel;
- update names and details in bulk by importing a CSV again with the same phone numbers;
- let a chatbot flow save answers such as city or email.
If you need a single change made, ask the KiliChat team.
What can I do with several contacts at once?
Tick the box next to each contact, or the box at the top to select the whole page. A bar appears with:
- Add tag and Remove tag
- Add to sequence (admins; agents can add one contact at a time). See Automation.
- Opt out and Opt back in
- Delete (admins only)
To act on every matching contact, not just this page, click Select all N matching. More in Filters and segments.
How do I delete a contact?
Admins can click the red bin icon on the contact's row and confirm. This deletes the contact and their whole chat history, and can't be undone. To stop messaging someone without losing their history, opt them out or block them instead.
Who can do what with contacts?
| Action | Agent | Admin |
|---|---|---|
| View, search and filter contacts | ✓ | ✓ |
| Add a contact | ✓ | ✓ |
| Add and remove tags | ✓ | ✓ |
| Opt contacts out or back in | ✓ | ✓ |
| Save segments | ✓ | ✓ |
| Import a CSV | ✓ | |
| Export contacts or chat history | ✓ | |
| Delete contacts | ✓ | |
| Create and delete tags and fields in Settings | ✓ |