Carousel templates
A carousel is a message followed by a row of cards the customer swipes through sideways. Each card has a picture or video, a short text and its own buttons. Carousels are great for showing several products, properties, packages or courses in one message.
Carousels are always Marketing templates.
How do I make a carousel?
- Go to Automation → Templates and click New template.
- At the top, click Carousel. KiliChat sets the category to Marketing and creates two empty cards.
- Type a Template name and Language code.
- Write the Message. This is the text above the cards. It can use variables like
{{1}}. - Fill in an Example for each variable.
- Choose Card media: Images or Videos. All cards use the same kind.
- Choose Buttons on every card:
- One quick reply
- One website link
- Quick reply + website link
- Two quick replies
- For each card:
- Upload its image or video.
- Write the Card text (up to 160 characters, no variables).
- Type each button's text and, for website buttons, its link.
- Click Add a card for more cards, up to 10.
- Click Save draft, then Submit.
What are the rules for carousels?
| Rule | Detail |
|---|---|
| Number of cards | 2 to 10 |
| Card media | All images or all videos, never mixed |
| Card text | 1 to 160 characters, no {{1}} variables |
| Card buttons | 1 or 2 per card; quick reply or website only |
| Same buttons | Every card has the same buttons in the same order |
| Website links on cards | Fixed links only, no changing ending |
| Header, footer, buttons on the main message | Not allowed; everything goes on the cards |
| Category | Marketing |
How do I remove a card?
Click the ✕ next to Card 1, Card 2 and so on. You can't go below two cards.
Can I change the card pictures after approval?
No. The pictures and videos you upload are part of the approved template and are sent every time. To use different pictures, make a new carousel template and submit it for review.
Can the card text change for each customer?
No. Card text is fixed. Only the message above the cards can have variables, such as the customer's name.
What happens when a customer taps a card button?
- A quick reply button sends its text back to you, like any reply.
- A website button opens the link.
The quick-reply text is the same on every card unless you write different labels per card. If you want to know which product they chose, give each card's quick reply a different label, like Book Goa and Book Munnar.
Can I send a carousel from a flow?
Carousels work in broadcasts, sequences, the inbox and the API. In a flow, use the Template step only with simple templates for now. See Flow steps.