A tour of the dashboard
The dashboard is the first page you see after signing in. It shows every business and WhatsApp number you have access to, with a quick count of what needs doing. Click Dashboard in the left sidebar to come back to it at any time.
What's on the dashboard?
At the top it says Welcome back with your first name. Below that are five totals across all your numbers:
| Box | What it counts |
|---|---|
| Clients | Businesses you can see. Most people see just their own. |
| WhatsApp numbers | Numbers connected to KiliChat. |
| Contacts | Everyone saved in your contacts. |
| Open conversations | Chats that aren't marked Resolved yet. This includes chats waiting on the customer and chats on hold. |
| Sent this month | Messages sent by your team, bots and broadcasts since the 1st of this month. |
Below the totals, each business has a card listing its numbers.
What does a number's tile show?
Each number has a tile with its name and phone number, and a badge:
- Live: a real WhatsApp number, connected through Meta.
The tile also shows four small counts:
- Contacts: how many contacts the number has.
- Open: open chats. If some are past their reply deadline, it shows "· 3 late" in red.
- Unread: chats with messages nobody has opened yet.
- Sent: messages sent this month.
Click the tile (or Open inbox) to go to that number's inbox.
A "Token expires" or "Token expired" badge on a tile
KiliChat's connection to Meta needs a key called a token. When it's close to running out, or has stopped working, the tile shows a badge and admins see a yellow or red strip across the top of the number's pages with a Fix in Settings button. See Connecting a WhatsApp number.
How do I switch between numbers?
Use the WhatsApp number menu at the top of the left sidebar. Numbers are grouped under each business's name. Pick one and KiliChat opens the same page (Inbox, Contacts and so on) for that number. Below the menu you see the business name and the full phone number.
Everything on the number pages (Inbox, Team board, Contacts, Templates and the rest) belongs to the number you've picked.
What's in the left sidebar?
What you see depends on your role.
Always there
- Dashboard: this page.
- Your account: click your name and role at the bottom. See Your account.
- Sign out: the arrow button next to your name.
For admins
- Analytics: reply times, team performance and broadcast results. See Analytics and activity.
- Usage: messages sent and received each month and Meta's likely charges. See Plans, billing and usage.
- Activity: who changed what, and when.
Once you've picked a number
- Conversations: Inbox, Team board, Contacts.
- Automation (admins only): Flows, Broadcasts, Sequences, Templates.
- Manage: Settings, and API & webhooks for admins.
The red number next to Inbox counts chats past their reply-time target. See Assigning chats and statuses.
For the KiliChat team only
Agency admins also see Plans & billing and Team & access, an Add client button, and a Needs attention card on the dashboard. See Needs attention alerts.
Why don't I see Flows, Broadcasts or Templates?
Those are in the Automation section, which only admins see. If you're an agent and need them, ask your business admin or the KiliChat team to change your role.
Why is the dashboard empty?
If you see Add your first client or No WhatsApp numbers yet, your login isn't linked to a business with a connected number yet. Message the KiliChat team on WhatsApp and we'll sort it out.
Does the dashboard update by itself?
Yes. The counts refresh every 15 seconds, and new messages appear in the inbox live without reloading the page.
Can I use KiliChat on my phone?
Yes, in your phone's web browser. The sidebar is hidden to save space: tap the menu button at the top left to open it. There's no separate app yet.