Quick replies

Quick replies are saved answers your team sends often: your opening hours, bank details, a price list PDF, a "thank you" message. Instead of typing them every time, you type / and pick one.

Each quick reply belongs to one WhatsApp number. Everyone on that number's team can use them. Only admins can create or delete them.

How do I use a quick reply?

1. In a chat, type / in the message box (or click Quick reply).
2. A Quick replies list appears. Keep typing the shortcut to narrow it down, for example /hours.
3. Click the one you want. Its text fills the message box, and any file is attached.
4. Change anything you need, then click Send.

Quick replies only work while you can reply freely, inside the 24-hour window.

How do I create a quick reply?

You need to be an admin.

1. Go to Settings → Quick replies.
2. Type a Shortcut, like pricelist or hours. This is what your team types after the /.
3. Type the Message, like "We're open 10 am to 8 pm, Monday to Saturday."
4. Optionally click 📎 Attach a file (optional) to add a photo, video, PDF, Word or Excel file. With a file, the message becomes an optional Caption.
5. Click Add quick reply.

Good shortcuts are short and easy to guess

Use one simple word everyone will remember: hours, address, upi, menu, thanks. Tell your team what's there.

Can I send just a file, with no message?

Yes. Attach a file and leave the caption empty. In the list it shows No message, just the file.

How do I change a quick reply?

Add a new one with the same shortcut. It replaces the old one.

How do I delete a quick reply?

In Settings → Quick replies, click the bin icon next to it.

Can I put the customer's name in a quick reply?

Not automatically. Quick replies are inserted as plain text, so type the name in yourself before sending. For messages that fill in names and details by themselves, use a template or a flow.

Why can't I see the Add quick reply form?

Only admins can create quick replies. Agents see the list but can't change it. Ask your business admin or the KiliChat team to add the ones you need.

Are quick replies the same as templates?

No.

	Quick reply	Template
Approved by Meta?	No	Yes
When can I send it?	Only inside the 24-hour window	Any time
Costs money?	No (replies are free)	Usually, yes
Who creates it?	Admins, in Settings	Admins, on the Templates page

Are quick replies shared across numbers?

No. Each number has its own. If you have two numbers, set them up on both.