Signing in and resetting your password
You sign in to KiliChat with your email address and password at app.kilichat.com. There's no separate sign-up: the KiliChat team creates your login and gives you a temporary password.
How do I sign in?
- Go to app.kilichat.com.
- Type your Email and Password.
- Click Sign in.
You land on the dashboard. Your browser stays signed in for 14 days, unless you sign out.
I just got a temporary password. What should I do?
Sign in with it, then choose your own password straight away:
- Click your name at the bottom of the left sidebar to open Your account.
- Under Change password, type the temporary password as your Current password.
- Type a new password twice. It needs at least 8 characters.
- Click Change password.
TIP
A short sentence makes a good password: it's easy to remember and hard to guess. For example, "my shop opens at nine".
I forgot my password. How do I reset it?
- On the sign-in page, click Forgot password?.
- Type the email you sign in with and click Send reset link.
- Open the email "Reset your KiliChat password" and click Choose a new password.
- Type your new password twice and click Save new password.
- Click Sign in and use the new password.
The link works once and expires after 60 minutes. Resetting your password also signs you out on every other device.
I didn't get the reset email
- Check your spam or promotions folder.
- Make sure you typed the same email your login uses. For your privacy, KiliChat shows the same message whether or not an address has a login.
- You can ask for at most 3 reset emails an hour. Wait a while and try again.
- Still nothing? Ask your admin, or the KiliChat team, to reset it for you.
It says "Password emails aren't set up on this server yet"
Then the reset email can't be sent. Ask the KiliChat team on WhatsApp to make you a new temporary password.
Can someone else reset my password for me?
Yes. A KiliChat agency admin can click Reset password next to your name. KiliChat shows them a new temporary password once, which they share with you privately. It works straight away and signs you out everywhere else. Then change it from Your account.
Why can't I sign in?
| Message | What it means | What to do |
|---|---|---|
| Incorrect email or password | The email or password doesn't match. | Check for typing mistakes and Caps Lock, or use Forgot password?. |
| Too many attempts. Try again in a few minutes. | There were 10 wrong passwords in a row for this email, so KiliChat paused sign-ins for it. | Wait about 15 minutes, or reset your password. |
| This login has been turned off. Ask your admin. | Your access was switched off. | Contact your business admin or the KiliChat team. |
| This reset link has expired or was already used. | The link is older than 60 minutes or you've used it. | Ask for a new link. |
| This link is incomplete. | Part of the link got cut off when you opened it. | Open the link from the email again, or ask for a new one. |
How do I sign out?
Click the sign-out button (the arrow icon) next to your name at the bottom of the left sidebar.
To sign out on other phones or computers, for example after you've used a shared computer, go to Your account and click Sign out everywhere else. See Your account and security.
Can I change the email I sign in with?
Not by yourself. Ask the KiliChat team to change it for you.
Can I sign in with Google or Facebook?
No. KiliChat uses email and password only. You only log in with Facebook when you connect a WhatsApp number, and KiliChat never sees that Facebook password.
Is my login shared with my team?
It shouldn't be. Each person should have their own login, so the inbox shows who replied to which customer and the activity log shows who changed what. Ask us to add team members for you. See Team members and roles.