Can't sign in
Sign in at app.kilichat.com with your email and password. If it isn't working, find the message you see below. For the full guide to signing in and passwords, see Getting started.
What does the error mean?
| Message | What to do |
|---|---|
| Incorrect email or password | Check for typing mistakes and Caps Lock. Make sure you're using the email your login was made with. Then try Forgot password?. |
| Too many attempts. Try again in a few minutes. | After 10 wrong passwords, sign-in pauses for that email for about 15 minutes. Wait, or reset your password. |
| This login has been turned off. Ask your admin. | Your access was switched off. Ask your business admin or the KiliChat team. |
| This reset link has expired or was already used. | Reset links work once, for 60 minutes. Ask for a new one. |
| This link is incomplete. | Open the link from the email again, or copy the whole link into your browser. |
| Password emails aren't set up on this server yet. | Ask the KiliChat team to reset your password. |
I didn't get the reset email
- Check your spam, promotions and updates folders.
- Make sure you typed the same email your login uses. KiliChat shows the same message whether or not the email has a login, to protect your privacy.
- Wait a few minutes, then ask again.
- Still nothing? Ask your admin or the KiliChat team to reset your password.
I signed in but see an empty dashboard or no numbers
You may not have been given access to your business's numbers yet, or you're signed in with a different email. Ask your admin or the KiliChat team to check your access.
I signed in but can't see Templates, Broadcasts, Flows or Sequences
These are for admins only. Agents see the inbox, team board and contacts. Ask your admin if you need more access. See Account and roles.
I keep getting signed out
KiliChat keeps you signed in for 14 days on each browser. You're signed out sooner if:
- you or an admin reset your password (this signs you out everywhere),
- someone clicked Sign out everywhere else in their account,
- your login was turned off, or
- your browser clears cookies when it closes (common in private or incognito windows).
The page won't load at all
- Check your internet connection.
- Try another browser, or a private window.
- Make sure the address is exactly
https://app.kilichat.com.
If it still won't load, contact us.