KiliChat Help

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Contact support ​

KiliChat is run by Digital Tamila, Chennai. We set up your account, and we're happy to help with anything: a template that won't pass, a flow that won't reply, a number that's stopped working.

How do I reach you? ​

If your own WhatsApp Business number isn't working, message us from a personal number.

What should I include? ​

Help us help you faster by sending:

  1. Your business name and which WhatsApp number it's about.
  2. What you were trying to do, and what happened instead.
  3. The exact error message, or a screenshot.
  4. Roughly when it happened.
  5. For a message problem: the customer's number (or your test number).
  6. For a flow, template, broadcast or sequence: its name.

Never send passwords or tokens

We'll never ask for your KiliChat password, Facebook password or API keys. Don't send them in chat or email.

What can the KiliChat team do for me? ​

  • Add or remove team members and change their roles.
  • Connect a new WhatsApp number, or reconnect one whose token has stopped working.
  • Set up a permanent system user token so your number doesn't need reconnecting.
  • Look up why a flow run, message or broadcast failed.
  • Review templates before you submit them, and help with rejections and appeals.
  • Help your developer with the API and webhooks.

Before you write, try these ​